Aspasia Cloud Features

  • Fully integrated sales, lettings & property management.
  • Use on any internet connected device including iPhone, iPad, etc.
  • Minimal IT investment and support.
  • Integrated with Google Apps.
  • Automated electronic customer communications.
  • Full cloud computing architecture for the new digital age.

Training: What are the training implications and how do the products compare?

The two main bases of comparison are costs and training methodology. Pricing structures vary from a cost per person through to a fee for the trainer with a maximum group size. However, the overall cost is still relatively easy to compute to support direct comparisons. With regards methodology variances include:
  • Location – whether training is held at your premises or at the providers offices, each having pros and cons. Whilst away from the office, staff tend to be more focused on training but incur additional costs (travel, etc). When trained in their own building, staff can feel more comfortable with using the new software on their own system but are more easily distracted. 
  • On-going support. Regardless of how confident a person feels following their training, they will face situations in the early days where they need help. Solutions vary from on-line help facilities through to telephone helpdesks that can be contacted. The quality of both of these should be assessed. 
Training is often something taken for granted but its importance should not be underestimated. A system is only as good as its users! The success of your new software will be strongly influenced by how confident your staff are in using it and confidence comes from knowledge. Every effort should be made to understand what support is given to users so that no-one is left struggling, unproductive and unmotivated! 

The Aspasia route: We will work with you to agree a training location and have a standard set of training courses to meet the different functional areas of the system (sales, lettings, financial services, etc). 

However, we strongly recommend adopting a “train the trainer” approach. This involves giving advanced training to an individual or individuals to create “super-users” who can then provide additional support in-house. This can have a huge impact on less IT literate individuals who lack confidence in using a helpdesk and can gain hugely from having a colleague sitting beside them working through the problem. Benefits can also be accrued when new personnel join your organisation and can be trained in house by a specialist as opposed to just “picking it up” from colleagues. 

“Everyone seemed to pick it up easily. We do come across areas where we need additional help but the support team at Crowthorne are great and very patient.” Wendy Smith, Associate partner, Simmons & Sons 

“Aspasia’s approach to training is based on a standard training package but we also gave one member of each office additional training to create a ‘super user’. We find that by giving one person in each office additional training, user confidence increases more rapidly as they can call on someone they know who can sit beside them to help.” David McMaster, Chief Executive Residential Lettings and Management, Howards. 

“It was easy to use and intuitive. After having done the 2 day introductory training course, I sat down and played with it and easily went through functionality I hadn’t been training on because I knew how it would work.” Sarah Jones, Henry Adams and Partners 

“Training provides the recommended route but then people find other routes and can use the one that works for them. People are still finding short cuts and new routes and these are emailed around to share best practice.” Sara Jones, Henry Adams and Partners