Ronnie Green, managing director of the letting arm of John D Wood and Faron Sutaria, was convinced at first sight that Aspasia was the solution to drive his business forward. He implemented Aspasia's software 12 months ago and has never looked back.

Data at John D Wood now only needs to be input into the system once and is immediately accessible by management, negotiators and the accounts team giving them the up to the minute information they need. Delivering massive time savings, Aspasia frees Ronnie's negotiators to focus on making deals, which benefits customers, negotiators and the business.

Ronnie explains how his love affair with Aspasia began; "About 18 months ago I realised the need to consolidate our software packages. At the time, we had one software system in use across the branches, another in management and a third with our accounts team. The three systems didn't 'talk' to each other and it was causing confusion, ineffective communication and double and even triple data entry."

Aspasia now handles John D Wood's entire letting cycle including initial contact with a tenant or landlord, client accounting and property management. This eliminates time-consuming double entry and gives negotiators the complete picture for a particular property, tenant or landlord. What's more, the online account function enables agents to grant secure access to customers, so landlords and tenants can view an up-to-date account of activity on their property.

"Having seen presentations from half a dozen software providers, I was beginning to think I would never find the right solution – each met different businesses needs, but all lacked at least one element – until I was introduced to Aspasia.

"It was love at first sight. Even from my non-technical view, I could see immediately that Aspasia performed all the functions that my team and I could ever need. Aspasia brings all the elements of traditional software systems together in one easy to use package."

As with any change, Ronnie experienced some resistance among his team when introducing the new software, but Aspasia was quick to prove itself.

"We were well trained by Aspasia and my team realised very early on how much simpler the software would make their work.

"For me, Aspasia is a great management tool. I don't need to ask people for reports: I can see the performance of every negotiator and every property at the click of a button. The management report function is able to pull out every detail, even down to how much money a particular client has made by following my advice on rent structure"

September 2005