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  Available to tenants over the Internet from an agent's web site is the ability to record maintenance requests as things happen. It may not be convenient to call an agent regarding such matters so it makes sense to make the ability to report a defect available 24 hours a day, 7 days a week.
Naturally once a maintenance request has been recorded, progress can be monitored by both tenant and landlord alike through the provision of appropriate reports. Tenants can see maintenance issues related to their tenancy whilst landlords can see all issues related to a property irrespective of any individual tenancy.
In addition Customer/Staff Messaging can also be used in conjunction with this more structured facility.
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